Guarantee
Our Guarantee
At Hotham & Hearth, quality is not a marketing claim — it is the standard every product is held to before it carries our name.
That commitment does not end at the point of purchase. It extends through every night you sleep under a Hotham & Hearth product — and it is backed by the guarantees below.
What We Stand For
Every Hotham & Hearth product is built around four core values that guide everything we make:
Premium Materials, Honestly Sourced
We select materials that perform — not materials that simply look good on a spec sheet. From 800+ fill power goose down to 600GSM ultra-plush sherpa fleece, every fill and fabric is chosen for the warmth, softness, and durability it delivers night after night.
Built to Last, Not Just to Sell
The Value We Deliver
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What You Get
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What It Means for You
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Premium goose down or sherpa fleece fill
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Instant, deep warmth from the first night — no breaking in period
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OEKO-TEX® certified materials
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Peace of mind that what is touching your skin is safe and tested
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Precision stitching and construction
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Fill stays evenly distributed — no cold spots, no clumping
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Machine washable design
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Easy care at home — no dry cleaning, no fuss
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60-Night Comfort Guarantee
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Sleep on it risk-free — if it is not right, we fix it
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Up to 5-Year Quality Warranty
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Long-term protection against defects — built to last winters, not just one
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60-Night Comfort Guarantee
We are so confident in the comfort and quality of our products that we offer a 60-Night Comfort Guarantee on selected Hotham & Hearth bedding.
Sleep on it. Live with it. Put it through the coldest nights of the year. If after 60 nights you are not genuinely satisfied with the warmth and comfort of your product, contact us and we will make it right — no lengthy back-and-forth, no unnecessary complications.
We ask that you sleep on your product for a minimum of 30 nights before making a claim. This is because your body takes time to adjust to new bedding, and we want to give the product a fair chance to deliver the experience it was designed for.
To make a claim: Email us at hello@hothamandhearth.com with your order number and a brief description of your experience. Our team will respond within 1–2 business days.
The 60-Night Comfort Guarantee applies to selected products as specified on the individual product page. It does not affect your rights under Australian Consumer Law.
Quality Warranty
Every Hotham & Hearth product is backed by a Quality Warranty against defects in materials and workmanship — because bedding built to our standard should last.
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Product
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Warranty Period
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Alpine Winter Quilt
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5-Year Quality Warranty
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Cloud Cotton Quilt
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5-Year Quality Warranty
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Highcountry Sherpa Comforter
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3-Year Quality Warranty
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Ember Sherpa Comforter
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3-Year Quality Warranty
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Other selected products
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3-Year Quality Warranty
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If your product develops a defect in materials or workmanship under normal use and care, contact us and we will assess your claim and work towards a fair resolution.
To make a warranty claim: Email hello@hothamandhearth.com with your order number and photographs of the defect. Full details are available on our Warranty Policy page.
Our Promise to You
We stand behind every product we sell. If something is not right — whether it is a comfort issue covered by our 60-Night Guarantee or a quality defect covered by our Warranty — we want to hear about it and we will do what it takes to make it right.
Cold nights deserve better. That is exactly what we deliver, and exactly what we guarantee.
Questions? Contact us at hello@hothamandhearth.com